Thursday, August 7, 2008

Thank's T-Mobile!!!!!

I've had cell phone service through T-Mobile since October of 2000. I've always been satisfied with their service, but recently my phone broke and they refused to do anything about it even though I paid full price for it ($350) less than 6 months ago. They have their policies, blah blah blah, but I've been a perfect customer for a LONG time! Pretty lame.

The bright side of this is that I want an iPhone and this is a perfect excuse to switch to AT&T...but I was thinking my contract with T-Mobile was up in October - it's not up until February 6, 2009.

So, I'm stuck with the cruddy phone I bought at Target for another 6 months. Ugh.

In related news, their on-line chat support people are idiots. I asked, "When is my contract up so I can cancel my service without being penalized?" Response:
Erica J: Thank you for contacting T-Mobile Live Chat, Amy. This is Erica. I will be more than happy to assist you with this issue. I understand that you are very important that you know when your contract is up. Are you seeking to get a phone upgrade in the future?
Sigh.

1 comment:

Anonymous said...

de lurking here to say that I just read on the internet somewhere that they are making it illegal to charge people to cancel their contracts early. not sure where in the process it is though. - S